How INNSIDER handles the data a host and their guests put into a guide.
Last updated: September 29, 2026.
What we collect. Your account email and login details; the content you put in your guide; and usage data such as guide opens, which sections guests view, and the questions guests ask.
Guest data. Guests don't create accounts. When a guest asks a question, we process that question - and the relevant content from your guide - in order to generate an answer. We record limited usage events using a random identifier stored on the guest's device. These may be associated with a guide or property, but are not intended to identify the guest. Guest questions are stored as written, so we can improve guides and answers.
Who else sees it. We use a small number of service providers, each only for its own job:
These providers process data on our behalf under their own security and confidentiality obligations. We do not sell personal information. If we add or change a provider, we will update this section.
Your responsibilities. You must have the legal right to give us the information you provide. Don't upload sensitive personal information about guests or anyone else unless we expressly request it and appropriate safeguards are in place. Don't put guest names, payment details, or identity documents into your guide.
Retention and requests. We keep data as long as your account is active, plus a reasonable period for backups, security, and legal compliance. Hosts and guests may ask us to access, correct, export, or delete their personal data at the contact address below, and we'll handle the request as applicable law requires. A guest making a request should identify the relevant property or guide and provide enough information for us to locate the applicable records without providing unnecessary personal information.